MESSAGE TO CUSTOMERS: We are now open for business. Please feel free to contact us as normal and our team will be happy to help you.

FAQ

General Questions

How is my price determined?

Prices are determined based on volume and special offers at the time.

Can I get my order sooner?

All stocked items ordered before midday will be despatched same day.

Our trade counter is open from 7.30am to 5.30 Monday to Friday to facilitate collections.

What is your minimum order quantity?

Our minimum order transaction value is €50.

How do I get a Rep to call?

Call the office on 01-4600064 or complete our online contact form with your request.

Who do I contact if I have a technical question on...

Here are the technical contacts for our main product ranges:

Adhesives: Allen Paul
Hettich (fittings, handles, sliding, runners etc.): Allen Paul
Edgebanding: Contact the office on 01-4600064 or any of the above
Woodcoatings: Allen Paul
Appliances: Laragh Hickey
Liebherr Service & Aftersales: Orla Fitzmaurice

Shipping 

How is my order shipped?

OFFLINE ORDERS:
Within 50km of GPO: NAA Vehicles
Under 30KG: Fastway Couriers / DPD
Ireland & UK: Johnston Logistics


ONLINE ORDERS:
Handles ordered will be shipped direct to you within 3 to 5 working days.

During the checkout process, you can request an overnight delivery at an additional charge for orders placed before 11am.

Rubio products will be shipped same day by DPD courier for next day delivery.

Where Rubio products have limited availability, it will still be possible to purchase on back order. You will be notified of delivery period upon receipt of order.

What delivery period do you have?

Next day service on orders placed before midday on stocked product.

Delivery varies on special order requests.

For Rubio products with limited availability, delivery would take no longer than 2 weeks. All deliveries will be confirmed once order is placed.

Can I collect my order?

Absolutely.

Once you have made this request when ordering and have been advised your goods are ready you can collect.

Our trade counter opening hours are 8.00am to 5.30pm Monday to Friday.

Can you ship internationally?

We don't ship outside Ireland normally, please contact the office with your enquiry for further details.

Payment

What are your standard credit terms?

Once you have been approved with a credit account (this generally is after the first three orders have been paid for and a credit check) our standard credit are 30 days end of month.

What forms of payment do you take?

We take all major credit cards, bank transfer and cash.

How can I open an account?

Contact your area manager for further details.

Returns

What if I want to return a purchased product?

We charge a 15% restocking charge on all products.
All goods must be in original packaging.

For orders placed online the following returns policy applies:

HANDLES

As handles are being shipped form Germany, they are not able to be returned. The exception will be if they are faulty or damaged or outside specification. Simply package up the items ensuring your details are included and ship to :

Naa Ltd
Crosslands Business Park
Lr Ballymount Rd
Dublin 12
We will be in touch once we have received your items.


RUBIO

Any can that has been opened or outside specification is a non-returnable item.

Still Got Questions?

Call our team on 01 460 0064 or email us below.
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